Kustom Timber provides an end to end service for a range of engineered & solid timber flooring products in both European Oak and Australian natives.
Our services touch on every stage of the flooring process to ensure we always meet and service the customer's need. Whether it be sanding and polishing, installation or simply care and maintenance. The Kustom Timber team is expertly equipped to handle our clients wants & needs.
Real timber flooring comes from mother nature and, as such, no two boards will be the same. At Kustom Timber, our products are no different and whilst we endeavour to maintain similar colour tones and grain pattern across our boards, they will all be unique and vary in these characteristics, as well as features such as knots. We believe this adds to the charm and allows you to create a space like no other.
Environmental factors such as weather will also have an impact on wood products with small amounts of shrinkage and swelling depending on conditions. With drier internal conditions (including winter heating), wooden floors shrink due to a loss of moisture and during more humid times, wood will expand due to absorption of moisture from the air. Direct sunlight can also affect floors often causing boards to become lighter in colour.
PRE-INSTALLATION POINTERS TO REMEMBER
The supplier will not be held responsible for damage that has occurred as a result of poor storage and handling practices nor installation under extreme conditions.
In order to prevent unnecessary damage, here are some points to remember: Prior to installation, the temperature should be between 10⁰C and 30⁰C and the relative humidity between 45% and 65%. These represent normal living environments.
The subfloor is to be assessed to ensure that it is suitable for laying the flooring. Subfloor moisture, flatness, integrity and cleanliness can all affect floor performance and appearance. Subfloors need to meet the requirements set out later in these instructions.
The installer is responsible for assessing the above requirements and ensuring conditions are appropriate for floor installation.
When calculating requirements, you should allow for an extra 10% wastage on average and an extra 25% wastage on all parquetry. This gives you the ability to cater for all wood waste and offcuts.
OWNER AND/OR INSTALLER RESPONSIBILITY
Kustom Timber’s manufacturing processes ensure that care is taken to produce boards to a high quality that are also of similar grain, feature and colour tones. Even so, the owner and/or installer is responsible for checking the flooring on delivery prior to installation. Any defective boards that could affect the appearance or performance of the floor should not be installed. Promptly report such concerns to the supplier.
It is also recommended that a representative sample of boards are loose laid prior to installing to ensure an even distribution of colour, feature and grain throughout the floor area. For timber delivered in two different batches and time periods, variations are to be expected. Previously installed floors will also vary in colour relative to new additions due to time and ageing. It is however possible for colour differences to lessen over time as a result of exposure to light.
It is standard practice to utilise putty, filler, or stain to cover minor imperfections that can be present in boards or occur during laying. Such imperfections may be addressed during installation or afterwards, depending on the preference of the installer.
It is important for both the owner and the installer to remember that incorrect installation will affect the warranty. Once boards have been installed, the material is considered to be inspected and deemed satisfactory by both the owner and installer, irrespective of whether the owner was present at the time. If Kustom Timber is not installing the floor directly, Kustom Timber will not be responsible for problems that may emerge due to incorrect and insufficient site preparation or inappropriate installation methods.